Terms of service

Last Updated: August 9, 2026

OVERVIEW

This website is operated by BEN'SHOME. Throughout the site, the terms "BEN'SHOME," "we," "us," and "our" refer to the legal entity identified in the Contact Information section below.

BEN'SHOME offers this website, including all information, content, features, tools, products, and services available through the website (collectively, the "Services"), subject to your acceptance of these Terms of Service ("Terms").

Our online store is hosted by Shopify Inc., which provides the ecommerce platform that enables us to offer our products and Services to you.

By visiting our website, creating an account, placing an order, purchasing a product, or otherwise using any part of the Services, you agree to be bound by these Terms and by any additional policies referenced in these Terms or made available through the website.

These Terms apply to all users of the Services, including browsers, customers, purchasers, and contributors of content.

Please read these Terms carefully before accessing or using the Services.

If you do not agree to these Terms, you should not access or use the Services.

1. ELIGIBILITY AND ONLINE STORE TERMS

By using the Services, you represent that you are legally capable of entering into a binding agreement in your jurisdiction.

If you permit a minor to use the Services under your supervision, you are responsible for that use to the extent permitted by applicable law.

You may not use the Services or our products for any illegal, fraudulent, abusive, or unauthorized purpose.

You may not violate any applicable law while using the Services.

You must not knowingly transmit viruses, malware, worms, malicious code, or other technology designed to interfere with, damage, disrupt, or gain unauthorized access to the Services or related systems.

We may suspend or terminate access to the Services for material violations of these Terms, subject to applicable law.

2. GENERAL CONDITIONS

We reserve the right to refuse or restrict access to the Services, decline transactions, or cancel orders where reasonably necessary for legitimate business, security, fraud-prevention, legal, inventory, or operational reasons.

Nothing in these Terms permits us to discriminate unlawfully or deny rights that cannot legally be waived.

You may not reproduce, duplicate, copy, sell, resell, exploit, scrape, or commercially use any portion of the Services without our prior written authorization, except where such restriction is prohibited by applicable law.

The headings in these Terms are provided for convenience and do not affect their interpretation.

3. PRODUCT INFORMATION

We make reasonable efforts to provide accurate product descriptions, dimensions, photographs, specifications, compatibility information, and other product information.

However, minor variations may occur, including variations in:

• Color.
• Texture.
• Materials.
• Measurements.
• Packaging.
• Manufacturing details.
• Appearance on different screens or devices.

Product photographs are provided for illustrative purposes and may not perfectly represent how a product appears in person.

Dimensions and measurements should be reviewed carefully before purchase.

Where product fit depends on the dimensions or construction of your furniture, you are responsible for measuring your furniture according to the sizing instructions provided on our website.

If you are uncertain about product sizing or compatibility, we encourage you to contact us before ordering.

4. INTENDED PRODUCT USE

BEN'SHOME furniture support products are intended to provide additional support beneath compatible removable seat cushions.

They are not intended to replace professional furniture repair or to repair a severely damaged or structurally unsafe piece of furniture.

Product performance may vary depending on factors including:

• Furniture construction.
• Existing cushion condition.
• Condition of springs, webbing, frame, or seat deck.
• Product size and placement.
• User preference regarding seating firmness.
• Existing structural damage.

The product may make the seating surface feel firmer because it creates a more stable foundation beneath the cushions.

A change in seating firmness is an expected characteristic of this type of product and does not, by itself, indicate a defect.

Customers should follow all installation, sizing, safety, and product-use instructions provided with the product or on our website.

Do not use a product in a manner inconsistent with its instructions or intended purpose.

If you believe your furniture is structurally damaged, unsafe, or unsuitable for the product, you should discontinue use and seek appropriate professional advice or repair.

5. PRODUCT COMPATIBILITY

Not every BEN'SHOME product is compatible with every sofa, sectional, loveseat, recliner, or chair.

Customers are responsible for confirming that:

• The furniture has an appropriate removable cushion configuration.
• The selected product dimensions are suitable for the intended furniture.
• The product can be installed according to the instructions provided.

Where the website identifies a product as unsuitable for a particular furniture type or configuration, you should not use the product for that application.

Failure to follow compatibility, sizing, or installation instructions may affect product performance and may also affect eligibility under any applicable warranty, subject to applicable law.

6. ORDERS AND ORDER ACCEPTANCE

Submitting an order does not necessarily constitute final acceptance of that order by BEN'SHOME.

After placing an order, you may receive an automated confirmation acknowledging that we received your order.

We reserve the right to accept, reject, limit, or cancel an order before fulfillment where reasonably necessary because of:

• Product unavailability.
• Inventory errors.
• Pricing errors.
• Payment authorization problems.
• Suspected fraud.
• Incorrect customer information.
• Shipping restrictions.
• Technical errors.
• Quantity limitations.
• Other legitimate operational or legal reasons.

If we cancel a paid order before fulfillment, we will issue the appropriate refund in accordance with applicable law.

Once an order enters fulfillment, cancellation or modification may no longer be possible.

Please review our Shipping Policy for additional information regarding order processing and address changes.

7. ACCURACY OF ORDER INFORMATION

You agree to provide accurate, current, and complete information when placing an order.

This includes:

• Name.
• Email address.
• Billing information.
• Shipping address.
• Apartment or unit information.
• Telephone number where requested.
• Payment information.

You are responsible for reviewing this information before completing your purchase.

Because orders may enter fulfillment shortly after being submitted, changes after purchase are not guaranteed.

If you discover an error in your order information, contact us as soon as possible at:

support@mybenshome.com

We will make reasonable efforts to assist you, but we cannot guarantee that an order can be changed, canceled, or rerouted after it has entered fulfillment.

8. PRICES

Prices displayed through the Services may change from time to time.

The price applicable to an order will generally be the price displayed when the order is submitted, subject to correction of obvious or material pricing errors and applicable law.

Prices may vary between:

• Our website.
• Amazon.
• Other marketplaces.
• Retail partners.
• Promotional campaigns.
• Different geographic markets.

We are not obligated to match prices offered through another sales channel unless we expressly state otherwise.

9. PRICING, TYPOGRAPHICAL, AND TECHNICAL ERRORS

Occasionally, the Services may contain errors involving:

• Product descriptions.
• Prices.
• Promotions.
• Discounts.
• Shipping charges.
• Availability.
• Delivery estimates.
• Product specifications.
• Other information.

We reserve the right to correct such errors and update information.

Where an obvious or material error affects an order that has not yet been completed or fulfilled, we may contact you, correct the error, or cancel the affected order and issue an appropriate refund.

Nothing in this section allows us to disregard obligations imposed by applicable consumer protection law.

10. PROMOTIONS AND DISCOUNTS

Promotional codes, discounts, bundles, coupons, and special offers may be subject to additional conditions displayed with the applicable promotion.

Unless otherwise stated:

• Promotions cannot be redeemed for cash.
• Promotions may not be combined.
• Promotions may have expiration dates.
• Promotions may apply only to eligible products.
• Promotions may be limited to one use per customer, household, account, or order.
• Discounts are applied to qualifying purchases only.

We may cancel or refuse a promotion where we reasonably determine that it was obtained through fraud, technical manipulation, unauthorized distribution, or misuse.

We will not retroactively alter a properly completed transaction solely because a promotion later changes or expires.

11. PAYMENT

Payment must be made using a payment method accepted at checkout.

Payment transactions may be processed by Shopify, Shopify Payments, credit card networks, banks, or other third-party payment providers.

We may delay or cancel an order where payment authorization fails or where additional fraud or identity verification is reasonably required.

You represent that you are authorized to use the payment method submitted with your order.

12. SHIPPING AND DELIVERY

Shipping, delivery estimates, address corrections, unsuccessful deliveries, lost packages, carrier delays, and related matters are governed by our Shipping Policy.

Our Shipping Policy is incorporated into these Terms by reference.

Shipping Policy:

[INSERT LINK TO SHIPPING POLICY]

Where an estimated delivery date is displayed, it should not be interpreted as a guaranteed delivery date unless it is expressly identified as guaranteed.

Nothing in these Terms limits any rights provided by applicable law regarding delayed or unfulfilled orders.

13. RETURNS AND REFUNDS

Returns, return shipping, refunds, exchanges, refused deliveries, damaged products, incorrect products, and other return-related matters are governed by our Return & Refund Policy.

Our Return & Refund Policy is incorporated into these Terms by reference.

Return & Refund Policy:

[INSERT LINK TO RETURN & REFUND POLICY]

Where there is a conflict between these Terms and a more specific provision of our Return & Refund Policy regarding a return or refund, the specific Return & Refund Policy provision will apply, subject to applicable law.

14. WARRANTIES

Certain BEN'SHOME products may be covered by a separate written warranty.

Any written warranty offered with a product is governed by the warranty terms made available for that product.

A product warranty is separate from our 30-day Return & Refund Policy.

A warranty does not necessarily provide an unlimited right to return a product for a refund.

Similarly, expiration of the 30-day return period does not automatically terminate rights available under an applicable written warranty.

Where applicable, our written warranty terms are available before purchase at:

[INSERT LINK TO LIMITED LIFETIME WARRANTY]

Nothing in these Terms excludes or limits any warranty, consumer protection right, or remedy that cannot legally be excluded or limited.

15. NO GUARANTEE OF A PARTICULAR RESULT

We make reasonable efforts to accurately describe the intended function and performance of our products.

However, individual results may vary because furniture differs significantly in construction, condition, age, cushions, frames, springs, webbing, dimensions, and other characteristics.

Unless we expressly provide a specific written guarantee, we do not guarantee that a product will:

• Restore every piece of furniture to its original condition.
• Repair structural damage.
• Repair broken furniture frames.
• Restore deteriorated cushion foam.
• Produce the same comfort level for every customer.
• Extend the life of every piece of furniture by a specific period.

Any express written product warranty or guarantee will be governed by its specific terms.

16. CUSTOMER REVIEWS, FEEDBACK, PHOTOGRAPHS, AND OTHER CONTENT

If you voluntarily submit reviews, testimonials, photographs, videos, comments, feedback, suggestions, or other content to us ("User Content"), you represent that you have the right to submit that content.

You retain ownership rights that you may have in your User Content.

By submitting User Content directly to BEN'SHOME for publication, marketing, review, promotional, or similar purposes, you grant BEN'SHOME a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, format, and publish that User Content in connection with our business and Services, subject to applicable law and any specific terms presented when the content is submitted.

You must not submit content that:

• Is knowingly false or misleading.
• Infringes intellectual property rights.
• Violates another person's privacy or publicity rights.
• Contains unlawful, abusive, defamatory, threatening, obscene, or malicious material.
• Contains malware or malicious code.
• Misrepresents your identity or experience.

We may moderate or remove User Content where reasonably necessary to enforce these Terms or comply with law.

We are not responsible for opinions independently expressed by customers or other third parties.

17. INTELLECTUAL PROPERTY

The Services and their content may include:

• Trademarks.
• Logos.
• Product names.
• Text.
• Graphics.
• Photographs.
• Videos.
• Product designs.
• Website designs.
• Software.
• Illustrations.
• Marketing materials.
• Other proprietary content.

Such content is owned by BEN'SHOME, our affiliates, licensors, or other applicable rights holders and is protected by applicable intellectual property laws.

Except as expressly permitted by law or with our prior written authorization, you may not:

• Copy.
• Reproduce.
• Republish.
• Distribute.
• Modify.
• Sell.
• License.
• Commercially exploit.

our protected content.

Nothing in these Terms grants you ownership of any BEN'SHOME trademark, copyright, design, or other intellectual property.

18. OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools, applications, integrations, payment services, or other services supplied by third parties.

Third-party services may be governed by their own terms and privacy policies.

To the extent permitted by applicable law, we are not responsible for the operation of independent third-party services that we do not control.

You should review the applicable third-party terms before using such services.

19. THIRD-PARTY LINKS

The Services may contain links to websites or services operated by third parties.

A link does not necessarily constitute endorsement of the third party or its content.

We do not control independent third-party websites and are not responsible for their content, security, privacy practices, or terms.

You use third-party websites at your own discretion.

20. PERSONAL INFORMATION

Our collection, use, processing, and disclosure of personal information is governed by our Privacy Policy.

[INSERT LINK TO PRIVACY POLICY]

Our Privacy Policy is incorporated into these Terms by reference where appropriate.

21. ELECTRONIC COMMUNICATIONS

By using the Services or communicating with us electronically, you agree that we may provide transaction-related communications electronically where permitted by law.

These may include:

• Order confirmations.
• Shipping notifications.
• Return communications.
• Refund notifications.
• Warranty communications.
• Account notices.
• Policy-related notices.
• Other transactional or administrative communications.

Marketing communications are subject to separate consent and opt-out requirements where applicable.

22. PROHIBITED USES

You may not use the Services:

• For unlawful purposes.
• To encourage unlawful acts.
• To violate applicable laws or regulations.
• To infringe intellectual property rights.
• To submit false, fraudulent, or misleading information.
• To impersonate another person.
• To transmit malware or malicious code.
• To interfere with the security or operation of the Services.
• To attempt unauthorized access to systems or accounts.
• To scrape or harvest personal information unlawfully.
• To engage in spam, phishing, credential theft, or similar activity.
• To commit payment fraud, return fraud, or promotional abuse.
• To interfere with another person's lawful use of the Services.

We may restrict or terminate access for material violations of this section.

23. WEBSITE AVAILABILITY

We do not guarantee that the website or Services will always be:

• Uninterrupted.
• Error-free.
• Available at all times.
• Free from temporary technical problems.

We may temporarily modify, suspend, maintain, update, or discontinue portions of the Services where reasonably necessary.

This section relates to the operation of the website and digital Services and does not waive warranties or rights applicable to products purchased from us.

24. DISCLAIMER REGARDING WEBSITE AND DIGITAL CONTENT

To the fullest extent permitted by applicable law, informational and digital portions of the Services are provided on an "as available" basis.

We do not warrant that general informational content on the website will be appropriate for every individual circumstance.

THIS SECTION DOES NOT DISCLAIM OR LIMIT ANY EXPRESS WRITTEN PRODUCT WARRANTY, IMPLIED WARRANTY THAT CANNOT LAWFULLY BE DISCLAIMED, OR OTHER NON-WAIVABLE CONSUMER RIGHT.

25. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BEN'SHOME AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR SIMILAR ECONOMIC LOSSES, WHERE SUCH DAMAGES MAY LAWFULLY BE EXCLUDED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY ARISING FROM OR RELATING TO A PARTICULAR PURCHASE OR USE OF THE SERVICES WILL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT OR TRANSACTION GIVING RISE TO THE CLAIM, EXCEPT WHERE A DIFFERENT LIMIT IS REQUIRED BY LAW.

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED.

Nothing in these Terms is intended to exclude or limit liability for:

• Fraud or intentional misconduct.
• Personal injury or property damage to the extent liability cannot lawfully be excluded.
• Defective products where applicable law prohibits such exclusion.
• Statutory consumer rights that cannot be waived.
• Any other liability that applicable law prohibits us from excluding or limiting.

Some jurisdictions do not allow certain exclusions or limitations of liability. In those jurisdictions, the applicable limitations will apply only to the maximum extent permitted by law.

26. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless BEN'SHOME and its affiliates, officers, directors, employees, and agents from third-party claims, losses, liabilities, or reasonable costs arising directly from:

• Your unlawful use of the Services.
• Your material breach of these Terms.
• Your infringement of another person's rights.
• Fraudulent or intentionally wrongful conduct by you.

This provision does not require a consumer to indemnify BEN'SHOME for BEN'SHOME's own negligence, defective products, misconduct, or liabilities that cannot legally be transferred to the consumer.

27. FORCE MAJEURE

To the extent permitted by applicable law, we will not be responsible for delay or failure to perform caused by circumstances beyond our reasonable control, including:

• Natural disasters.
• Severe weather.
• Fire.
• Flood.
• War.
• Terrorism.
• Civil unrest.
• Labor disputes.
• Transportation interruptions.
• Carrier disruptions.
• Government actions.
• Public emergencies.
• Infrastructure failures.
• Power or communications outages.
• Significant supply-chain disruptions.

This section does not remove any right to cancellation, refund, or other remedy that applicable law provides despite such an event.

28. TERMINATION

These Terms remain effective while you access or use the Services.

You may stop using the Services at any time.

We may restrict or terminate access to the Services where reasonably necessary because of:

• Material violation of these Terms.
• Fraud.
• Security threats.
• Illegal activity.
• Abuse of the Services.

Termination does not affect rights, obligations, payments, liabilities, or claims that arose before termination.

29. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permitted or, where appropriate, severed from these Terms.

The remaining provisions will continue in effect.

30. NO WAIVER

Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.

A waiver on one occasion does not constitute a waiver on another occasion unless expressly stated in writing.

31. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.

We may assign or transfer these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, change of control, or transfer of the business, subject to applicable law.

32. ENTIRE AGREEMENT

These Terms, together with policies and documents expressly incorporated by reference, constitute the agreement between you and BEN'SHOME regarding your use of the Services and purchases made through the website.

These incorporated policies may include:

• Privacy Policy.
• Shipping Policy.
• Return & Refund Policy.
• Applicable written warranty terms.

Nothing in this section limits rights arising from representations or obligations that cannot legally be excluded.

33. CONSUMER RIGHTS

Nothing in these Terms is intended to exclude, waive, or restrict any legal right or remedy that cannot lawfully be excluded, waived, or restricted.

If any provision of these Terms conflicts with a mandatory consumer protection law applicable to you, the mandatory law will control to the extent of that conflict.

34. GOVERNING LAW

These Terms and transactions made through the Services will be governed by the laws of:

[INSERT STATE / COUNTRY OF OPERATING LEGAL ENTITY]

without regard to conflict-of-law principles, except to the extent that mandatory consumer protection law in your jurisdiction applies regardless of this choice of law.

Nothing in this provision deprives a consumer of protections that cannot legally be waived under applicable law.

35. JURISDICTION AND VENUE

To the extent permitted by applicable law, legal proceedings relating to these Terms or the Services shall be brought in the courts having jurisdiction in:

[INSERT COUNTY / STATE / COUNTRY]

unless mandatory applicable law permits or requires proceedings in another jurisdiction.

This section does not prevent either party from pursuing rights or remedies in a forum that applicable law requires to remain available.

36. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in:

• Our Services.
• Products.
• Business operations.
• Policies.
• Technology.
• Legal or regulatory requirements.

The current version will be posted on this page with an updated "Last Updated" date.

Changes will apply prospectively to the extent required by applicable law.

Your continued use of the Services after updated Terms become effective constitutes acceptance where permitted by law.

37. CONTACT INFORMATION

Questions regarding these Terms should be sent to:

BEN'SHOME

Email:
support@mybenshome.com

Website:
https://mybenshome.com