Shipping policy

Guaranteed Delivery Terms and Conditions

If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.

The following requirements must be met to qualify for a delivery guarantee refund:

 

• The order must be shipping to an eligible address.

• The order must be placed before the countdown timer listed on the checkout page expires. The countdown timer indicates the time window in which you must place your order to receive your delivery by the guaranteed date. Please note that this delivery date may become unavailable due to changes in inventory or delivery capacity before you place your order. The confirmed delivery date will be included in your order confirmation email. Contact us with any concerns.

• Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.

The guarantee does not apply if we miss our promised delivery date due to unforeseen circumstances outside of our control, such as strikes, natural disasters, or severe weather conditions.

An attempted delivery on or before the guaranteed delivery date fulfills our delivery guarantee.

An offer by the carrier to schedule a delivery appointment on or before the guaranteed delivery date also fulfills our delivery guarantee.

To start a return, you can contact us at support@mybenshome.com