Shipping policy
SHIPPING POLICY
Last Updated: August 9, 2026
Thank you for shopping with BEN'SHOME. This Shipping Policy explains how orders are processed, shipped, delivered, and handled in the event of delays, address issues, lost packages, failed deliveries, or other shipping-related circumstances.
By placing an order through our website, you agree to the terms of this Shipping Policy, subject to any rights that cannot be waived under applicable law.
1. SHIPPING AVAILABILITY
BEN'SHOME currently ships to eligible addresses within the United States where shipping is available at checkout.
Shipping availability may vary based on the product, destination, inventory availability, carrier limitations, or other fulfillment requirements.
If we are unable to ship an order to the address provided, we may contact you for additional information or cancel the affected order and issue an appropriate refund.
2. SHIPPING COSTS
Free standard shipping is available on eligible orders within the United States unless otherwise stated at checkout.
Any applicable shipping charges, expedited shipping fees, or other delivery charges will be clearly displayed before you complete your purchase.
Shipping charges, when applicable, may be non-refundable once an order has shipped, except where required by law or expressly stated otherwise in our policies.
3. ORDER PROCESSING
Orders may begin processing shortly after they are placed.
Our fulfillment process is highly automated, and orders may enter preparation or fulfillment within minutes or a few hours after checkout.
For this reason, we cannot guarantee that an order can be changed, canceled, rerouted, or otherwise modified after it has been placed.
Processing times and delivery transit times are separate. A delivery estimate may include both processing and carrier transit time.
Orders placed on weekends, holidays, or after an applicable order cutoff may begin processing on the next business day.
For purposes of this policy, "business days" generally means Monday through Friday, excluding U.S. federal holidays.
4. DELIVERY ESTIMATES
When available, an estimated delivery date or delivery range may be displayed on the product page, cart, checkout page, order confirmation, or shipping confirmation.
Unless expressly identified as "Guaranteed," delivery dates are estimates only and are not guaranteed.
Delivery estimates may change due to factors including:
• Inventory availability
• Order volume
• Destination
• Carrier capacity
• Weather
• Transportation disruptions
• Holidays
• Incorrect or incomplete shipping information
• Security or payment verification
• Events outside our reasonable control
We make reasonable efforts to provide accurate delivery estimates, but an estimated delivery date should not be interpreted as a guarantee unless we specifically state otherwise.
5. GUARANTEED DELIVERY DATES
A delivery date is considered guaranteed only if it is expressly identified as "Guaranteed" at checkout or in your order confirmation.
An estimated delivery date, expected delivery date, or delivery range is not a guaranteed delivery date.
If an expressly guaranteed delivery date is not met, please contact us at support@mybenshome.com so we can review the circumstances.
Any remedy associated with a guaranteed delivery date will be subject to the specific guarantee presented at the time of purchase and applicable law.
A delivery attempt made on or before the guaranteed delivery date may satisfy the delivery guarantee.
A guarantee may not apply where delivery is prevented or delayed due to circumstances outside our reasonable control, including an incorrect address, recipient unavailability, restricted access to the delivery location, severe weather, natural disasters, carrier disruptions, labor disputes, government actions, or similar circumstances, subject to applicable law.
6. CUSTOMER RESPONSIBILITY FOR SHIPPING INFORMATION
Customers are responsible for reviewing all shipping information before completing an order.
Please carefully verify:
• Recipient name
• Street address
• Apartment, suite, unit, or building number
• City
• State
• ZIP code
• Telephone number, where requested
• Any other information necessary for successful delivery
BEN'SHOME relies on the shipping information entered by the customer at checkout.
To the fullest extent permitted by applicable law, BEN'SHOME is not responsible for delays, failed deliveries, misdeliveries, returned packages, losses, or additional shipping expenses caused by incorrect, incomplete, outdated, or improperly entered shipping information supplied by the customer.
7. ADDRESS CHANGES AFTER AN ORDER IS PLACED
Please review your shipping address carefully before submitting your order.
Address changes after payment are not guaranteed.
Because orders may enter our fulfillment system very quickly, there may only be a short period — sometimes only a few hours or less — during which an address change may still be possible.
If you notice an error after placing your order, contact us immediately at:
support@mybenshome.com
Please include your order number and the correct shipping address.
We will make reasonable efforts to assist you, but submitting an address-change request does not guarantee that the change can be completed.
Once an order has entered fulfillment, been prepared for shipment, received a shipping label, or been transferred to the carrier, we may be unable to modify the address.
BEN'SHOME cannot guarantee that a carrier will accept a rerouting or address-correction request after shipment.
8. RESPONSIBILITY FOR REQUESTED ADDRESS CHANGES
If you request an address change after placing your order, you remain responsible for the accuracy of the replacement address you provide.
If we are unable to complete the requested address change before the order is processed or shipped, the order may continue to the original address submitted at checkout.
To the fullest extent permitted by applicable law, BEN'SHOME is not responsible for a package delivered to an address originally supplied by the customer when the customer requested an address change after the order had already entered fulfillment and the change could not be completed.
If additional carrier or reshipping charges result from a customer-requested address correction, those costs may be charged to the customer where permitted by law.
9. ORDER CANCELLATIONS
We understand that customers may occasionally need to cancel an order.
You may contact us at support@mybenshome.com as soon as possible to request cancellation.
However, cancellation requests are not guaranteed.
Because fulfillment may begin shortly after an order is placed, an order may already be too far into the fulfillment process to cancel even if it has not yet been marked as shipped in your account.
If an order can no longer be canceled, you may need to wait for delivery and follow our applicable Return & Refund Policy.
Nothing in this section limits any cancellation right required by applicable law.
10. PAYMENT AND ORDER VERIFICATION
Orders may be subject to payment authorization, fraud prevention, security review, or verification before or during fulfillment.
We reserve the right to place an order on hold, request additional information, or cancel an order where we reasonably believe there may be:
• Payment problems
• Fraudulent activity
• Unauthorized use of a payment method
• Incorrect customer information
• Pricing or technical errors
• Inventory errors
• Other circumstances requiring verification
If we cancel an order that has been paid and has not been fulfilled, the appropriate refund will be issued in accordance with applicable law and our payment processing procedures.
11. SHIPPING CONFIRMATION AND TRACKING
When tracking information is available, it may be sent to the email address or telephone number associated with your order.
Tracking information may take time to become active after a shipping label is created.
A shipping confirmation does not necessarily mean that the carrier has already scanned or physically transported the package.
Carrier tracking systems are operated by third parties, and tracking events may occasionally be delayed, incomplete, or inaccurate.
12. MULTIPLE OR SPLIT SHIPMENTS
Orders containing multiple products or quantities may be divided into separate shipments.
Different parts of the same order may:
• Ship separately
• Arrive on different days
• Have separate tracking numbers
• Be delivered by different carriers
A partial delivery does not necessarily mean that items are missing.
Please review all tracking information associated with your order before contacting us about an incomplete shipment.
13. SHIPPING DELAYS
Although we work to ship orders as quickly as reasonably possible, delays may occasionally occur.
Possible causes include:
• Unexpected demand
• Inventory disruptions
• Carrier delays
• Severe weather
• Natural disasters
• Transportation disruptions
• Labor disputes or strikes
• Government restrictions
• Public emergencies
• Holiday volume
• Incorrect or incomplete customer information
• Technical problems
• Events outside our reasonable control
Where required by applicable law, if we become unable to ship your order within the applicable promised shipment period, we will provide the required notice and available options, which may include consenting to a revised shipment date or canceling the affected order for a refund.
Nothing in this Shipping Policy limits rights provided to customers by applicable federal or state law.
14. CARRIER DELAYS AFTER SHIPMENT
Once a package has entered a carrier's delivery network, circumstances outside our direct control may affect its arrival time.
These may include weather, transportation interruptions, facility congestion, delivery-route changes, carrier operational issues, local emergencies, or similar events.
BEN'SHOME will make reasonable efforts to assist customers experiencing significant carrier delays.
However, except where required by law or expressly covered by a guaranteed delivery commitment, BEN'SHOME does not guarantee that an estimated carrier delivery date will always be met.
15. DELIVERY ATTEMPTS
Customers are responsible for ensuring that the delivery location is reasonably accessible to the carrier.
A carrier may be unable to complete delivery because of circumstances such as:
• No safe access to the property
• Building or gate restrictions
• Missing apartment or unit information
• Recipient unavailability
• Signature requirements
• Unsafe delivery conditions
• Incorrect address information
• Carrier restrictions
A documented delivery attempt may be treated as an attempted delivery even if the customer was unavailable to receive the package.
16. FAILED OR UNDELIVERABLE DELIVERIES
If a carrier cannot deliver a package, the package may:
• Be held for pickup
• Be scheduled for another delivery attempt
• Be redirected where permitted
• Be returned to sender
Customers are responsible for following carrier instructions when a package is awaiting pickup or additional delivery action.
If a package is returned to us because the customer provided an incorrect or incomplete address, failed to collect the package, refused delivery, or otherwise prevented successful delivery, please contact us so we can review the available options.
Where permitted by law, additional shipping charges may apply if the customer requests reshipment.
17. RETURN-TO-SENDER PACKAGES
A package may be returned to sender for reasons including:
• Incorrect address
• Incomplete address
• Invalid ZIP code
• Missing apartment or unit number
• Recipient unknown
• Refused delivery
• Failure to collect the package
• Carrier access problems
If your order is returned to sender, contact us at support@mybenshome.com.
Depending on the circumstances, we may offer reshipment or process the matter under our Return & Refund Policy.
Actual shipping, carrier, address-correction, or return-to-sender costs may be taken into account where permitted by applicable law and where applicable to the circumstances.
18. REFUSED SHIPMENTS
If you no longer want an order, please do not automatically refuse the shipment unless our customer support team specifically instructs you to do so.
Refusing a package may cause substantial delays in returning the package to us and may affect the timing of any refund.
A refused package is not necessarily considered a completed or approved return.
Returns should be handled according to our Return & Refund Policy.
19. PACKAGES MARKED "DELIVERED"
Carrier tracking may occasionally show a package as "Delivered" before the customer locates it.
If your tracking information shows that your package has been delivered but you cannot find it, we recommend that you:
• Check around the delivery location
• Check front, side, and rear entrances
• Check with household members
• Check with neighbors
• Check with a building reception desk, mailroom, or property manager
• Allow a reasonable period for delayed carrier scanning or final delivery
If the package still cannot be located, contact us promptly at support@mybenshome.com.
We may review tracking information, delivery records, carrier information, and other available evidence to determine the appropriate next steps.
20. PACKAGES DELIVERED TO THE ADDRESS PROVIDED AT CHECKOUT
If carrier records confirm delivery to the shipping address provided by the customer at checkout, we do not guarantee a free replacement or refund solely because the customer later advises us that a different address was intended.
This is particularly important where:
• The customer entered an incorrect address
• The customer entered a previous address
• An apartment or unit number was omitted
• The customer requested an address change after fulfillment had begun
• Another person accepted the package at the address supplied
We will nevertheless review individual circumstances and comply with all rights and obligations required by applicable law.
21. LOST PACKAGES
If a package appears to be lost while in transit, please contact us.
We may investigate the shipment with the carrier and may request information reasonably necessary to process the investigation.
Depending on the circumstances and applicable law, available remedies may include replacement, reshipment, refund, or another appropriate resolution.
We may require a reasonable investigation period before treating a shipment as lost.
22. THEFT AFTER CONFIRMED DELIVERY
Customers should arrange for packages to be delivered to a reasonably secure location whenever possible.
Where tracking and available delivery evidence show that a package was successfully delivered to the address provided by the customer, subsequent theft or disappearance of the package may be outside BEN'SHOME's control.
To the fullest extent permitted by applicable law, BEN'SHOME is not responsible for theft occurring after successful delivery.
However, please contact us if this happens. We may be able to assist with carrier information or other reasonable steps depending on the circumstances.
23. DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as reasonably possible at:
support@mybenshome.com
Please include:
• Your order number
• A description of the damage
• Photographs of the product
• Photographs of the shipping packaging, where available
• Photographs of any shipping label or visible carrier damage, where relevant
Please retain the product and packaging while the matter is being reviewed.
Prompt notification helps us investigate shipping damage and, where applicable, submit carrier claims.
This section does not limit any non-waivable rights available under applicable law or our Return & Refund Policy.
24. MISSING ITEMS
If part of your order appears to be missing, first check whether your order was divided into multiple shipments.
If all shipments have been delivered and an item is still missing, contact us at support@mybenshome.com with your order number.
We may request photographs or other information reasonably necessary to investigate the shipment.
25. PRODUCT AVAILABILITY AND INVENTORY ERRORS
Inventory availability may change unexpectedly.
In rare cases, a product may appear available when it is actually unavailable due to inventory synchronization, damaged inventory, technical error, or other circumstances.
If we cannot fulfill an item, we may contact you regarding available alternatives, a shipping delay, or cancellation.
Any cancellation or delay will be handled in accordance with applicable law.
26. INCORRECT ITEMS
If you believe you received an item different from what you ordered, contact us at support@mybenshome.com.
Please include your order number and photographs of the item received.
Do not dispose of the item or packaging until we have had a reasonable opportunity to review the issue.
27. CHANGES REQUESTED AFTER SHIPMENT
Once a package has shipped, we generally cannot guarantee:
• Address changes
• Delivery-date changes
• Carrier changes
• Package interception
• Package rerouting
• Cancellation
If a carrier offers these services directly, availability and any fees may be controlled by the carrier rather than BEN'SHOME.
We cannot guarantee the success of any post-shipment modification request.
28. THIRD-PARTY CARRIERS AND FULFILLMENT PROVIDERS
BEN'SHOME may use third-party carriers, warehouses, logistics providers, and fulfillment partners to process and deliver orders.
The use of a third-party service provider does not change the customer's purchase from BEN'SHOME.
Certain transportation, tracking, delivery, and logistical operations may be performed by those third parties.
Carrier names, facilities, packaging, tracking systems, or delivery methods may vary depending on order location, inventory availability, service levels, and operational requirements.
29. EVENTS OUTSIDE OUR REASONABLE CONTROL
We are not responsible for delays caused by events outside our reasonable control to the extent permitted by law.
Such events may include:
• Severe weather
• Hurricanes
• Floods
• Fires
• Earthquakes
• Natural disasters
• War or civil unrest
• Government actions
• Transportation shutdowns
• Labor disputes
• Carrier interruptions
• Public emergencies
• Power or telecommunications failures
• Infrastructure failures
• Other extraordinary circumstances
Where applicable law provides the customer with cancellation, refund, or other rights despite such an event, those rights remain unaffected.
30. LIMITATION REGARDING SHIPPING-RELATED LOSSES
To the maximum extent permitted by applicable law, BEN'SHOME will not be responsible for indirect, incidental, special, or consequential losses arising solely from a shipping delay, failed delivery, or delivery interruption.
This limitation does not apply where such liability cannot legally be excluded or limited.
Nothing in this Shipping Policy is intended to waive, limit, or exclude any consumer right that cannot lawfully be waived.
31. RETURNS AND REFUNDS
This Shipping Policy governs shipping and delivery matters.
Product returns, return eligibility, refund timing, exchanges, and related matters are governed by our separate Return & Refund Policy.
Where there is a conflict between this Shipping Policy and a right provided by applicable law, applicable law will control.
32. POLICY UPDATES
We may update this Shipping Policy from time to time to reflect changes in our operations, shipping providers, legal requirements, or business practices.
The version posted on our website will include the most recent "Last Updated" date.
Material changes will apply prospectively as required by applicable law.
33. CONTACT US
If you have questions about shipping, delivery, tracking, address changes, or an existing order, please contact us as soon as possible:
BEN'SHOME
Email: support@mybenshome.com
For address corrections or cancellation requests, contacting us immediately gives us the best opportunity to assist you, but no change or cancellation is guaranteed once an order has entered fulfillment.