Privacy policy
PRIVACY POLICY
Last Updated: August 9, 2026
BEN'SHOME operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a convenient and personalized shopping experience (collectively, the "Services").
Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how BEN'SHOME ("BEN'SHOME," "we," "us," or "our") collects, uses, processes, discloses, and protects personal information when you visit or use our website, make a purchase or other transaction, communicate with us, or otherwise interact with the Services.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will control with respect to those matters.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual.
Personal information generally does not include information that has been anonymized, aggregated, or de-identified so that it cannot reasonably be associated with an identifiable individual.
Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information:
• Contact Information
Including your name, email address, telephone number, billing address, shipping address, and other contact information.
• Payment and Financial Information
Including payment method, transaction information, payment confirmation, billing information, and other payment-related information.
Payment card information may be collected and processed directly by Shopify, financial institutions, payment processors, or other payment service providers involved in processing your transaction.
• Account Information
Including usernames, passwords, account preferences, settings, and other information associated with an account you create through the Services.
• Transaction and Order Information
Including products you view, add to your cart, purchase, return, exchange, or cancel, as well as order history, transaction amounts, discounts, shipping information, and fulfillment information.
• Customer Support and Communications
Including information you provide when contacting customer service, submitting questions, requesting a return or refund, submitting a warranty claim, participating in surveys, or otherwise communicating with us.
• Device and Technical Information
Including your IP address, browser type, device type, operating system, network information, device identifiers, and other technical information associated with accessing the Services.
• Usage Information
Including how you interact with our website, pages viewed, products viewed, links clicked, time spent on pages, shopping activity, referral information, and other information regarding your interaction with the Services.
• Marketing and Advertising Information
Including marketing preferences, interactions with advertisements, promotional communications, and information used to understand or measure advertising effectiveness.
• Information You Voluntarily Provide
Including product reviews, feedback, photographs, survey responses, warranty information, or other information you choose to provide to us.
2. SOURCES OF PERSONAL INFORMATION
We may collect personal information from:
• You directly, including when you make a purchase, create an account, contact us, submit a return or warranty request, subscribe to marketing, or otherwise provide information to us.
• Your device or browser automatically when you access or interact with our Services.
• Cookies, pixels, tags, analytics technologies, and similar technologies.
• Shopify and other platforms used to operate our store.
• Payment processors and financial service providers.
• Fulfillment, logistics, and shipping providers.
• Customer support and communication providers.
• Marketing, analytics, and advertising partners.
• Fraud prevention, security, and risk-management providers.
• Social media platforms when you interact with us through those services.
• Other service providers, partners, affiliates, or third parties as permitted by applicable law.
3. HOW WE USE PERSONAL INFORMATION
Depending on how you interact with us, we may use your personal information for the following purposes:
A. PROVIDING AND IMPROVING THE SERVICES
We may use personal information to:
• Process and fulfill orders.
• Process payments.
• Arrange shipping and delivery.
• Process returns, replacements, refunds, and warranty requests.
• Maintain and manage customer accounts.
• Provide order confirmations and shipping notifications.
• Remember customer preferences.
• Provide product recommendations.
• Improve the functionality and performance of our website.
• Improve our products and customer experience.
• Understand how customers interact with our Services.
B. CUSTOMER SERVICE AND COMMUNICATIONS
We may use your personal information to:
• Respond to questions and support requests.
• Communicate about orders, returns, refunds, warranties, or deliveries.
• Resolve customer service issues.
• Provide important administrative or service-related notices.
• Maintain our relationship with you.
C. MARKETING AND ADVERTISING
Subject to applicable law and your available choices, we may use personal information to:
• Send promotional emails or other marketing communications.
• Personalize marketing messages.
• Measure marketing and advertising performance.
• Display advertisements that may be relevant to your interests.
• Understand the effectiveness of advertising campaigns.
• Create or use audiences for advertising and marketing purposes.
Certain online advertising practices may be considered "sale," "sharing," or "targeted advertising" under some U.S. state privacy laws, even where no money is exchanged for personal information.
Where applicable, you may opt out of these practices as described in the "Your Privacy Rights and Choices" section below.
D. SECURITY AND FRAUD PREVENTION
We may use personal information to:
• Authenticate transactions or accounts.
• Detect, investigate, prevent, or respond to suspected fraud.
• Protect against malicious, deceptive, illegal, or unsafe activity.
• Protect our website, customers, business, and systems.
• Enforce our Terms of Service and other policies.
E. LEGAL AND BUSINESS PURPOSES
We may use personal information to:
• Comply with applicable laws and regulations.
• Respond to valid legal process.
• Respond to requests from courts, regulators, law enforcement, or government authorities.
• Establish, exercise, or defend legal claims.
• Resolve disputes.
• Maintain required business and financial records.
• Enforce contractual obligations and policies.
• Protect our rights and the rights of others.
4. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, tags, web beacons, software development kits, local storage, and similar technologies when you use the Services.
These technologies may be used to:
• Operate essential website functions.
• Maintain your shopping cart.
• Remember preferences.
• Keep accounts secure.
• Prevent fraud.
• Understand website traffic and usage.
• Measure website performance.
• Provide analytics.
• Personalize content.
• Measure advertising effectiveness.
• Support marketing and targeted advertising.
Some cookies and technologies are necessary for the Services to function.
Other technologies may be used for analytics, personalization, advertising, or other non-essential purposes.
Depending on where you live, you may be able to control the use of certain cookies and similar technologies through the cookie or privacy controls made available on our website.
You can also adjust certain browser settings to block or delete cookies. Please note that blocking necessary cookies may interfere with the operation of certain parts of the Services.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.
These parties may include:
A. SHOPIFY
Our store is hosted and powered by Shopify.
Information submitted through our Services may be transmitted to and processed by Shopify to provide ecommerce, checkout, payment, security, analytics, personalization, and other services.
Please see the "Relationship with Shopify" section below for additional information.
B. SERVICE PROVIDERS
We may disclose information to vendors and service providers that perform services on our behalf, including:
• Payment processing.
• Order fulfillment.
• Warehousing.
• Shipping and logistics.
• Customer support.
• Cloud hosting and storage.
• Information technology.
• Fraud prevention.
• Data analytics.
• Email and communications.
• Returns and warranty administration.
• Website functionality.
C. MARKETING AND ADVERTISING PARTNERS
We may disclose certain personal information to marketing, analytics, social media, and advertising partners in order to advertise, market, measure, or improve our Services.
Depending on the applicable law and the nature of the activity, certain disclosures may be considered a "sale" or "sharing" of personal information or the processing of personal information for targeted advertising.
Where required, you may opt out as described below.
D. WHEN YOU REQUEST OR AUTHORIZE DISCLOSURE
We may disclose information when you request, direct, authorize, or consent to the disclosure.
For example, information may be provided to a delivery provider so that your order can be delivered to the shipping address you provide.
E. AFFILIATES
We may disclose information to affiliated companies or entities within our corporate group where appropriate for legitimate business purposes.
F. BUSINESS TRANSACTIONS
Personal information may be disclosed or transferred in connection with an actual or proposed:
• Merger.
• Acquisition.
• Financing.
• Reorganization.
• Sale of assets.
• Bankruptcy.
• Change of control.
• Other business transaction.
G. LEGAL AND PROTECTIVE PURPOSES
We may disclose personal information where reasonably necessary to:
• Comply with applicable law.
• Respond to subpoenas, court orders, warrants, or other valid legal process.
• Protect or defend our legal rights.
• Enforce our policies or agreements.
• Investigate fraud or illegal activity.
• Protect customers, employees, our business, or others.
6. RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify.
Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Shopify platform and the Services provided to us and to you.
Information you submit through our store may be transmitted to and shared with Shopify and other service providers, which may operate or process information in countries other than the country where you reside.
If Shopify Network Intelligence or other applicable Shopify Enhanced Services are enabled for our store, Shopify may use information regarding your interactions with our store together with information regarding interactions with Shopify and other merchants in order to provide Enhanced Services, including improved personalization, fraud prevention, analytics, and advertising-related services.
Where required by applicable law, your privacy choices, including applicable cookie consent and opt-out preferences, will be respected.
Shopify may be independently responsible for certain processing of your personal information performed for its own purposes.
For information regarding Shopify's privacy practices and your rights with respect to information processed by Shopify, please review:
Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
Shopify Privacy Portal:
https://privacy.shopify.com/en
7. THIRD-PARTY WEBSITES AND SERVICES
Our Services may contain links to websites, applications, social networks, or other online services operated by third parties.
We do not control the privacy, security, content, or practices of third-party services.
If you visit a third-party website or service, we encourage you to review its privacy policy and terms.
Information you voluntarily make public or semi-public through third-party services, including social media platforms, may be visible to other users and may be used by third parties independently of BEN'SHOME.
8. MARKETING COMMUNICATIONS
We may send marketing or promotional communications where permitted by law.
You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in those emails.
Opting out of promotional communications does not prevent us from sending non-promotional communications, including:
• Order confirmations.
• Shipping notifications.
• Customer support communications.
• Return or refund communications.
• Warranty-related communications.
• Security or administrative notices.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or otherwise processed.
Factors we consider when determining retention periods may include:
• The nature and sensitivity of the information.
• The purpose for which the information was collected.
• Whether you maintain an account with us.
• Whether we have an ongoing customer relationship with you.
• The need to maintain transaction and order records.
• Customer service requirements.
• Warranty obligations.
• Fraud prevention and security requirements.
• Tax, accounting, legal, and regulatory requirements.
• Applicable statutes of limitation.
• The need to establish, exercise, or defend legal claims.
Different categories of personal information may therefore be retained for different periods.
When personal information is no longer reasonably necessary for a legitimate business or legal purpose, we may delete, destroy, anonymize, aggregate, or otherwise dispose of it in accordance with applicable law.
10. SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission, storage, or security is completely secure.
For that reason, we cannot guarantee absolute security.
You should avoid transmitting highly sensitive or confidential information to us through unsecured communication channels.
If you maintain an account with us, you are responsible for maintaining the confidentiality of your login credentials and for notifying us if you believe your account has been accessed without authorization.
11. CHILDREN'S PRIVACY
The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.
We do not knowingly sell or share the personal information of individuals under 16 where applicable law requires affirmative authorization for such processing.
12. YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you reside and applicable law, you may have some or all of the following rights.
These rights are not absolute and may be subject to exceptions permitted by law.
A. RIGHT TO ACCESS OR KNOW
You may have the right to request access to personal information we maintain about you and information regarding how we collect, use, or disclose it.
B. RIGHT TO DELETE
You may have the right to request deletion of certain personal information we maintain about you.
C. RIGHT TO CORRECT
You may have the right to request correction of inaccurate personal information.
D. RIGHT TO DATA PORTABILITY
You may have the right to receive certain personal information in a portable format or request that it be transferred where required by law.
E. RIGHT TO OPT OUT OF SALE, SHARING, OR TARGETED ADVERTISING
Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.
You may submit an applicable opt-out request through our Data Sharing Opt-Out page:
https://mybenshome.com/pages/data-sharing-opt-out
F. GLOBAL PRIVACY CONTROL
Where required by applicable law and supported by our systems, we recognize Global Privacy Control ("GPC") signals as an opt-out request for the browser or device sending the signal.
Where we can reasonably associate the signal with a customer account, the preference may also be applied to that account as required by applicable law.
Other than legally recognized opt-out preference signals such as GPC where applicable, we may not respond to traditional browser "Do Not Track" signals.
G. WITHDRAWING CONSENT
Where processing is based on your consent, you may have the right to withdraw that consent.
Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
H. NON-DISCRIMINATION
We will not unlawfully discriminate against you for exercising a privacy right available to you under applicable law.
13. U.S. STATE PRIVACY DISCLOSURES
Residents of certain U.S. states may have additional rights concerning their personal information.
Depending on applicable law, these rights may include:
• The right to know or access personal information.
• The right to request deletion.
• The right to request correction.
• The right to obtain a portable copy of certain information.
• The right to opt out of targeted advertising.
• The right to opt out of certain sales or sharing of personal information.
• The right to appeal certain decisions regarding privacy requests.
The categories of personal information we may collect are described in Section 1 of this Privacy Policy.
The sources from which we may obtain personal information are described in Section 2.
Our purposes for processing personal information are described in Section 3.
The categories of recipients to whom we may disclose personal information are described in Section 5.
Certain disclosures involving advertising, analytics, or cross-context behavioral advertising may constitute "sale" or "sharing" under certain state privacy laws even where we do not receive monetary payment in exchange for the information.
Where applicable, you may opt out through our Data Sharing Opt-Out page.
14. EXERCISING YOUR PRIVACY RIGHTS
You may submit an applicable privacy request:
• Through privacy controls made available through the Services.
• Through our Data Sharing Opt-Out page where applicable.
• By contacting us at support@mybenshome.com.
We may need to verify your identity before completing certain privacy requests.
The verification process may require us to confirm information reasonably necessary to ensure that the request relates to you.
We may deny or limit a request where permitted by applicable law, including where we cannot reasonably verify the request.
15. AUTHORIZED AGENTS
Where permitted by applicable law, you may designate an authorized agent to submit certain privacy requests on your behalf.
We may require the authorized agent to provide reasonable proof that you authorized the agent to act for you.
We may also require you to verify your identity directly with us or otherwise confirm the agent's authority unless applicable law provides otherwise.
16. APPEALS
If applicable law provides you with the right to appeal a decision regarding a privacy request, you may submit an appeal by emailing:
support@mybenshome.com
Please use the subject line:
Privacy Appeal
Include sufficient information for us to identify the original privacy request and the decision being appealed.
We will review and respond to the appeal within the timeframe required by applicable law.
17. INTERNATIONAL DATA TRANSFERS
We and our service providers may transfer, store, or process personal information in countries other than the country where you live.
Those countries may have privacy or data-protection laws that differ from those in your jurisdiction.
Where required by applicable law, we use or rely on legally recognized mechanisms for international data transfers.
For transfers of personal information from the European Economic Area, United Kingdom, or other jurisdictions requiring an approved transfer mechanism, such mechanisms may include applicable Standard Contractual Clauses, approved contractual protections, adequacy decisions, or other legally recognized transfer mechanisms.
18. COMPLAINTS
If you have concerns or complaints regarding how we process your personal information, please contact us using the information provided below.
We will review the matter and respond as appropriate.
Depending on where you reside, you may also have the right to contact, complain to, or lodge a complaint with the applicable privacy or data protection authority.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
• Our business practices.
• Our Services.
• Technologies we use.
• Service providers.
• Legal or regulatory requirements.
• Privacy practices.
When we update this Privacy Policy, we will revise the "Last Updated" date shown at the top of the policy.
Where required by applicable law, we may provide additional notice regarding material changes.
20. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, please contact us:
BEN'SHOME
Email:
support@mybenshome.com
Website:
https://mybenshome.com