Track your order
Find where your order is, and see what each stage actually means.
Check your email first. Tracking is sent automatically the moment your order ships, from support@mybenshome.com. If it is not in your inbox, look in spam or promotions. It is there more often than not.
Find your tracking link
Your shipping confirmation email has a tracking link. Can't find it? Contact us with your order number.
What the stages mean
| Confirmed | We have your order. Nothing has moved yet. |
|---|---|
| Processing | Being picked and packed. Usually 1 to 2 business days. |
| Shipped | With the carrier. Your tracking number is live, though it can take up to 24 hours to show movement. |
| Out for delivery | On a van today. |
| Delivered | Carrier has marked it as dropped off. |
If something looks wrong
Tracking has not moved in a few days
Carrier scans go quiet in transit more often than you would think, especially over a weekend. If there has been no movement for four business days, tell us and we will chase it.
It says delivered but nothing arrived
Check with neighbours and around the property first, because parcels get left out of sight. If it has not turned up within 48 hours of the delivery scan, let us know. If you added Delivery Protection, we send a replacement. If not, we open a claim with the carrier and keep you posted.
It arrived damaged
Photograph the damage and the outer packaging, and send it to us within 7 days. If you added Delivery Protection, we send a replacement. If not, we sort it out with you and the carrier.
You need to change the address
If it has not shipped we can usually fix it. Once it is with the carrier we cannot redirect it. Message us straight away either way.