Refund policy

RETURN & REFUND POLICY

Last Updated: August 9, 2026

At BEN'SHOME, we want you to feel confident in your purchase. If your product is not right for you, eligible products may be returned within 30 days of delivery, subject to the terms below.

This Return & Refund Policy applies to purchases made directly through our website.

1. 30-DAY RETURN POLICY

You have 30 calendar days from the date your order is marked as delivered by the shipping carrier to request a return.

To begin a return, you must contact us within the 30-day return period at:

support@mybenshome.com

Once your return is approved, we will provide you with return authorization and instructions explaining where and how to send your product.

After receiving return authorization, the product must be shipped within 14 calendar days unless we provide different instructions.

Returns sent without prior authorization may not be accepted.

2. RETURN ELIGIBILITY

To be eligible for a return, the product must:

• Have been purchased directly from our website.
• Be returned in substantially the same condition in which it was received.
• Include all original product components.
• Not have been cut, permanently altered, modified, repaired, or intentionally damaged.
• Be reasonably clean and free from stains, excessive dirt, strong odors, pet hair, contamination, or other conditions that materially affect the product.
• Be securely packaged for return shipping.
• Include the original packaging when reasonably available.
• Be accompanied by a valid order number or other proof of purchase.

You may open the product, inspect it, and reasonably test its fit and function.

Opening the packaging or reasonably trying the product does not automatically make it ineligible for return.

However, products that are materially damaged, altered, excessively used, contaminated, incomplete, or returned in a materially different condition from the condition in which they were received may be denied a refund or may qualify for a reduced refund to the extent permitted by applicable law.

3. WRONG SIZE, FIT, COMFORT, OR CHANGE OF MIND

Customers are responsible for reviewing product dimensions and selecting the appropriate size before ordering.

We strongly recommend measuring your sofa, loveseat, sectional, recliner, or chair according to the sizing instructions provided on our website.

If:

• You ordered the wrong size.
• The product does not fit your furniture.
• You prefer a different level of firmness.
• You changed your mind.
• You no longer need the product.
• The product is not suitable for your personal preferences.

you may still request an eligible return within the 30-day return period.

These situations are considered standard customer returns and are not considered product defects unless an actual manufacturing defect or fulfillment error exists.

If you are unsure which size is appropriate before ordering, please contact us before placing your order.

4. HOW TO START A RETURN

To request a return, email:

support@mybenshome.com

Please provide:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return.
• Photographs if reasonably requested or relevant to the issue.

If the return is approved, we will provide the required return authorization and the correct return destination.

IMPORTANT:

Do not return your product to the address printed on the original shipping package or shipping label unless we specifically instruct you to do so.

The original shipping location may not be the correct return facility.

Products sent to an unauthorized address may be delayed, rejected, lost, or become impossible for us to identify.

BEN'SHOME cannot guarantee a refund for merchandise sent to an unauthorized return destination.

5. RETURN SHIPPING — STANDARD RETURNS

For standard returns, the customer is responsible for the cost of shipping the product back to the designated return facility.

This includes returns due to:

• Change of mind.
• Incorrect size selection.
• Fit or compatibility.
• Personal comfort or firmness preference.
• Ordering too many items.
• No longer needing the product.
• Other reasons not caused by an error or verified defect attributable to BEN'SHOME.

We will provide the necessary return authorization and return instructions, but the return shipping postage may not be prepaid.

Unless we specifically provide a prepaid return label, the customer is responsible for purchasing and paying for return shipping.

We strongly recommend using a trackable shipping service and retaining the shipping receipt and tracking number until your refund has been completed.

Return shipping charges paid by the customer for standard returns are non-refundable.

6. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

Please inspect your order after delivery.

Contact us as soon as reasonably possible if:

• The product arrived damaged.
• The product has a manufacturing defect.
• You received a product different from the one you ordered.
• Your order is missing an item or component.

Email:

support@mybenshome.com

Please include your order number and photographs of the product and packaging when reasonably available.

We may request additional information necessary to evaluate the issue.

If we confirm that the product was defective when received, damaged during shipment, or incorrectly fulfilled by BEN'SHOME, we will provide an appropriate resolution.

Depending on the circumstances, this may include:

• A replacement.
• A prepaid return shipping label.
• Reimbursement of reasonable standard return shipping costs.
• A full or partial refund.
• Another appropriate resolution.

For verified defects, shipping damage, or fulfillment errors attributable to BEN'SHOME, the customer will not be responsible for reasonable standard return shipping costs.

Please do not purchase expedited, overnight, premium, or unusually expensive return shipping for a defective or incorrect item unless BEN'SHOME has approved the cost in advance.

7. PRODUCT FIRMNESS AND EXPECTED PERFORMANCE

BEN'SHOME couch cushion supports are designed to create a firmer and more stable foundation underneath removable seat cushions.

Because the product adds structural support beneath the cushions, the seating surface may feel firmer after installation.

A firmer seating feel is not, by itself, considered a product defect.

Similarly, the product may not fully correct furniture with severe structural damage, broken frames, significantly damaged internal components, or cushions that have substantially deteriorated or compressed.

These situations may still qualify for a standard return within the applicable return period but are not automatically considered manufacturing defects.

8. RETURN PACKAGING

Customers are responsible for packaging returned products securely for transportation.

Whenever reasonably possible, please use the original packaging.

If the original packaging is no longer available, use suitable packaging that provides adequate protection during shipping.

Damage caused during return transportation as a result of inadequate packaging may affect return eligibility or refund amount to the extent permitted by applicable law.

Do not attach shipping labels directly to the product itself.

9. UNAUTHORIZED RETURNS

A return must be authorized before it is sent.

Do not send returns to:

• An address found on the original shipping carton.
• An address printed on an outbound shipping label.
• A warehouse address obtained independently.
• A fulfillment facility unless specifically instructed.
• Any other address that has not been provided as part of your approved return instructions.

Merchandise sent without authorization or sent to the wrong location may not be recoverable.

Receiving a return authorization means that we have agreed to receive and evaluate the product. It does not mean that the refund has already been approved.

10. RETURN INSPECTION

Returned products may be inspected after receipt.

We may verify:

• That the correct product was returned.
• That the product corresponds with the original order.
• That all major components are present.
• The condition of the product.
• Whether the product has been materially altered or damaged.
• Whether the return reason is consistent with the condition of the product.

Receipt of a returned package does not automatically constitute approval of a refund.

11. DAMAGED, ALTERED, OR INCOMPLETE RETURNS

If a returned product has been materially:

• Cut.
• Altered.
• Modified.
• Damaged after delivery.
• Misused.
• Contaminated.
• Returned incomplete.

we reserve the right, to the extent permitted by applicable law, to deny the return or reduce the refund to reasonably reflect the loss in value.

We will not deny a return solely because the customer opened the packaging or reasonably inspected and tested the product.

12. NON-RETURNABLE ITEMS

The following generally cannot be returned unless otherwise required by applicable law:

• Gift cards.
• Products intentionally cut or permanently modified by the customer.
• Products materially damaged through misuse after delivery.
• Products returned in a condition that creates a health or safety concern.
• Products for which the return request was made after the applicable return period.
• Items specifically identified as Final Sale before purchase, if applicable.

This section does not affect rights that cannot legally be waived.

13. EXCHANGES

We generally do not process direct product-for-product exchanges.

If you need another size or product, the fastest option is normally to:

1. Request a return for the original product.
2. Place a new order for the desired product.

The replacement purchase is a separate transaction.

Ordering a replacement does not automatically authorize or approve the return or refund of the original order.

14. REFUSED DELIVERIES

Refusing a delivery does not automatically qualify as an authorized return.

If you no longer want your order, please contact us before refusing delivery whenever possible.

Refused packages may take substantially longer to return to the applicable facility.

If a shipment is refused for reasons unrelated to an error by BEN'SHOME, return-to-sender or other shipping costs may be deducted from the applicable refund to the extent permitted by law.

A refund will generally not be processed until the returned product is received or its return is otherwise reasonably confirmed.

15. RETURN-TO-SENDER ORDERS

An order may be returned to sender because of:

• An incorrect shipping address.
• An incomplete shipping address.
• A missing apartment or unit number.
• An invalid address.
• Refusal of delivery.
• Failure to collect a package.
• Failure to respond to carrier delivery instructions.
• Other delivery circumstances attributable to information or actions of the customer.

Where permitted by applicable law, actual shipping, carrier, address-correction, or return-to-sender costs resulting from these circumstances may be deducted from an applicable refund.

Please refer to our Shipping Policy for additional information regarding shipping addresses and delivery responsibilities.

16. REFUNDS

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

The refund for an eligible standard return will generally include the amount actually paid for the returned product, less any deductions specifically permitted under this policy and applicable law.

Return shipping costs paid by the customer for a standard return are not refunded.

Because eligible standard shipping on our website is offered free to the customer, there is normally no original standard shipping charge to refund.

17. EXPEDITED OR PREMIUM SHIPPING

If you paid an additional amount for expedited, priority, premium, or other optional shipping, that additional shipping charge is generally non-refundable when the return results from:

• Change of mind.
• Incorrect size selection.
• Personal preference.
• Fit or compatibility.
• Another reason unrelated to an error by BEN'SHOME.

If the return results from a verified defective item, damaged shipment, incorrect item, or other fulfillment error attributable to BEN'SHOME, applicable shipping charges will be handled according to the circumstances and applicable law.

18. REFUND PROCESSING TIME

After an eligible return is received, inspected, and approved, we aim to issue the refund within 10 business days.

Once we issue the refund, your bank, credit card company, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed after we confirmed that your refund was approved and issued, please contact:

support@mybenshome.com

19. DISCOUNTS, PROMOTIONS, AND BUNDLES

Refunds are based on the actual amount paid for the returned merchandise.

If a promotional discount was allocated across multiple products, the refund amount for a returned product will reflect the applicable discounted purchase price.

If a purchase included a free item, bundle discount, quantity discount, promotional gift, or other conditional promotion, the applicable disclosed promotional terms may affect the refund.

Where applicable, promotional products may need to be returned together with the qualifying purchase or the value of the promotional benefit may be reflected in the refund calculation.

20. PARTIAL RETURNS

If your order contains multiple products, you may request to return only the eligible products you no longer want.

You are not required to return the entire order solely because one product is being returned.

Any refund will generally apply only to merchandise actually returned and approved.

21. SUSPECTED RETURN FRAUD OR ABUSE

We reserve the right to review return requests where there is a reasonable basis to suspect fraud, misuse, or abuse.

Examples may include:

• Returning a different product from the product purchased.
• Intentionally returning an incomplete product.
• False claims regarding product condition.
• Manipulation of shipping or tracking information.
• Repeated conduct reasonably indicating abuse of the return process.

We may request reasonable additional verification before processing such a return.

Nothing in this provision will be used to deny legitimate rights provided by applicable law.

22. PURCHASES MADE THROUGH AMAZON OR OTHER RETAILERS

This Return & Refund Policy applies only to purchases made directly through the BEN'SHOME website.

Products purchased through Amazon or another third-party retailer or marketplace must generally be returned through the retailer or marketplace where the purchase was made and are subject to that retailer's applicable return procedures and policies.

BEN'SHOME cannot directly issue a refund to a payment method for a transaction where payment was collected and processed by an unrelated third-party marketplace.

23. WARRANTY CLAIMS

Our 30-day return policy is separate from any written warranty that may apply to a BEN'SHOME product.

The end of the 30-day return period does not automatically terminate rights that may be available under an applicable written warranty.

Likewise, a product warranty does not necessarily provide an unlimited right to return a product for a refund.

Warranty claims are governed by the applicable warranty terms.

24. PROOF OF PURCHASE

We may require reasonable proof of purchase in connection with a return, refund, replacement, or warranty request.

This may include:

• Your BEN'SHOME order number.
• The email address associated with your purchase.
• Your order confirmation.
• Other information reasonably necessary to identify the transaction.

We may decline a return if we cannot reasonably verify that the product was purchased directly through our website.

25. REFUNDS TO THE ORIGINAL PAYMENT METHOD

Approved refunds are generally returned to the original payment method.

If the original card has expired, been replaced, or the associated account has changed, the bank or payment provider may determine how the refund is credited.

We generally cannot redirect an approved refund to an unrelated payment method at the customer's request.

26. CONSUMER RIGHTS

Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded, restricted, or waived.

If any provision of this policy conflicts with a mandatory requirement of applicable law, applicable law will control to the extent of that conflict.

27. CHANGES TO THIS POLICY

We may update this Return & Refund Policy from time to time to reflect changes in our products, business practices, fulfillment procedures, or legal requirements.

The most recent revision date will appear at the top of this page.

28. CONTACT US

For return or refund questions, contact:

BEN'SHOME
Email: support@mybenshome.com

Please include your order number whenever possible so we can assist you more efficiently.